What does active listening in a caregiver's communication involve?

Active listening in a caregiver's communication is fundamentally about understanding both the verbal and non-verbal messages conveyed by a speaker. This involves paying attention to the feelings and meanings behind the words. By focusing on the speaker's emotions and intentions, caregivers can build trust and rapport with those they support, which is essential for effective communication.

Active listening encompasses a range of behaviors, including reflecting back what the speaker has said, asking clarifying questions, and providing appropriate feedback. This process shows the older person that their thoughts and feelings are valued, which can enhance their sense of well-being and encourage more open communication.

Other options do not capture the essence of active listening. Hearing only the spoken words ignores the emotional context and nuances, while disregarding the feelings expressed means missing critical components of the speaker's message. Furthermore, dictating the conversation flow would undermine the collaborative nature of active listening, where caregivers should facilitate dialogue rather than control it. This approach ultimately fosters a more supportive and understanding environment for the older person.