What is considered a 'late arrival' in hospitality?

In the context of hospitality, a 'late arrival' refers to guests who notify the establishment that they will arrive later than previously planned. This situation is significant because it can impact room availability, staffing, and service scheduling. Hotels and other accommodations often expect guests to arrive at a specific time, which allows them to manage their resources effectively.

When guests communicate that they will be arriving later than initially indicated, it enables the hospitality staff to adjust their plans and ensure that the guests receive the best possible service upon arrival. This could involve holding a room for the guests or making arrangements to accommodate them despite the delay. Recognizing the importance of guest communication about arrival times is vital for maintaining customer satisfaction and operational efficiency within the hospitality industry.